Support Center for Trainers

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MESSAGE REGARDING BioEXPLORER - Sentinel LDK Protection System Internal Error 0x7101 Occurred!

If you have a blue/purple hasp key, updates have caused this error on many computers. We are waiting for CyberEvolution to release a permanent fix for this. If BioExplorer is not currently running please try a workaround that has helped several people.

Turn off Windows updates
Uninstall BioExplorer
In Device Manager > Universal Serial Bus Controllers uninstall Sentinel HASP key and Sentinel HL Key
Download (Save) and install (right-click>Run as administrator) version 1.7.0.661 of BioExplorer
Optima+ users: Download (Save) and run the Neurobit setup (for Optima+ drivers)
See if BioExplorer launches. If not, try running in Compatibility mode for Windows 7 or XP (service pack 3).

Setup Step by Step

Brain-Trainer software

BxShadow For BioExplorer (optional)

NorthStar Videos (optional)

Amplifier (Wiz, Optima+)

Disable USB Power Management (optional)

Dual Monitors (optional)

Itallis Product Setup (optional)

First Sessions

BioExplorer Basics

LIFE HEG Session

Brain-Trainer Assessment

BAL4C RH Bipolar - Electro-Cap

Technical Support

7-zip download and installation

50 Hz/60 Hz Artifact

Clean nIR HEG connector pins

Compatibility Mode for BioExplorer (for DVDs within designs)

Exlcusion for antivirus (file missing/removed)

Firmware Update - Q-wiz

Flash Storage Settings (Local flash storage message)

Neurobit FTDI chip Driver Manual Installation

Pocket Neurobics Driver Manual Installation

Port Assignment - Change port assignment

Regional and Language Options

Windows 10 updates - Turn off

About

Antivirus - Find out about your program

BioExplorer Preferences

BioExplorer Version - Latest version, your version

COM Port number - To connect device in BioExplorer

Computer Specifications for BioExplorer

Feedback options

Microsoft Office version - Excel 32 bit is required for TQ7

System Information - About your computer

Updates - Where to get product updates/downloads

Troubleshooting

BioExplorer

Devices changed while recording - Disable USB Power Management (device connection problems)

MIDI sounds are not heard - Microsoft GS Wavetable Synth is missing from Windows installation.

Tool is missing (Volumes, Filters, etc.) - Recover missing tool in BioExplorer

Video or DVD problems

Will not launch

Hardware

nIR HEG Headband

Software/Protocols

TQ7 Trainer's Q

How To

Artifacting practice for TQ7

Artifact Reduction

Dual monitors - Extend display

Independent references with Electro-Cap

Q-wiz Factory Reset

TC26 (first release)

TC26 electrode covers (old version) - Remove electrode covers