Add Exclusion to Antivirus program

Antivirus programs sometimes mistakenly identify a file as having a virus/trojan. We recommend that you add the directory Documents\Brain-Trainer as an exclusion in your antivirus program. The following are instructions for Windows Defender.

  1. Type “Windows Defender settings” into your computer search bar
  2. Then click on the gray button that says Open Windows Defender Security Center.
  3. Click on Virus and Threat Protection | Virus and Threat protection settings and scroll down to Exclusions and click Add or Remove Exclusions
  4. Click Add an Exclusion and choose the folder in the C drive Documents\Brain-Trainer for the TQ7 and C drive Documents\BioExplorer for design files.

You may need to run the TQ7 or Designs setup again from your downloads folder or even download it again from Sharefile if the file has already been removed from your system.