BioExplorer Video Troubleshooting

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Any problem playing video or DVD

The first thing to try is: Select BioExplorer | Preferences | Video tab and under Video renderer, whichever renderer is selected, choose the opposite. This is a fix for many video issues.

Do not have Decoders

Download DScaler and install. The Brain-Trainer Designs installer will install DScaler for you if it is selected during setup.

DVD will not play in Windows 10

FIX: Run BioExplorer in compatibility mode for Windows 7

DVD with episodes will not show menu

Download and install K-Lite Standard codecs and in BioExplorer | Preferences | DVD tab select LAV codecs as decoder.

DVD "Failed to create player"
  • FIX: Download and install DScaler. Shared Folders/User Access - Designs.
    Select BioExplorer | Preferences | DVD tab and select DScaler as audio and video decoder.
  • Download VLC Media Player and make that the default player for your computer.
Videos in folder show error "This item was encoded in a format that’s not supported Oxc00d5212 "

Download VLC Media Player and make that the default player for your computer.

Video will not play, only show static image
  • Make Windows Media Player the computer's default.
  • Download VLC Media Player and make that the default for your computer.
Video displays as a small rectangle in the corner of the video player

Workaround: In video Properties (right-click on video object), Settings tab, under Size, change size from 1.0 to .95. The screen will be smaller, but it should stop jumping. This has to do with the graphics card.

Video display jumps and changes size

Workaround: In video Properties (right-click on video object), Settings tab, under Size, change size from 1.0 to .95. The screen will be smaller, but it should stop jumping. This has to do with the graphics card.

Trainee screen is dark when moving video window to second monitor

Workaround: Move trainee screen to desired monitor before beginning.

Video displays very small
  • This seems to be a corruption in the video card. Suggest restoring to a previous date.
  • Workaround: Create a new user account.
Video files are not found in Media folder

Download free video files or purchase some.

Current Brain-Trainer preference for media files is C:\Program Files (x86)\BioExplorer\Media as we can place files there automarically. Browse to this folder to load video files and place your own here for convenience.

If Windows balks at your use of this folder due to security (perhaps not updating files or not showing files you believe are there), you may have to change your location to store media to BioExplorer's default: Documents\BioExplorer\Media.

Video has no sound

Select Tools | Volumes | double-click on Video player. In Volume, set level above 0.