Check that you have connected your Wiz to your computer using the USB cable.
Try the following:
- In BioExplorer, remove device and re-add it.
- BioExplorer | Devices, highlight "PN Wiz" and Remove.
- Click Add and select "PN Wiz".
- Select COM port number.
- Disconnect and and reinsert Wiz USB cable if not yet connected.
- In Brain-Trainer for BioEra with X-wiz, a Brain-Trainer support person should help to add the COM port manually in the PN Wiz design
- Run BioEra.exe from the folder
- Cancel when it asks for a password
- System -> Load design
- design\devices\HEG\PN Wiz.bpd
- Change the port in the signal diagram object and System > Save
- Change COM port to 4 or higher in computer's Device Manager and select it in BioExplorer. Windows sometimes has issues when COM Ports 1, 2, or 3 are used as they may be reserved for other functions.
- Run the Pocket Neurobics driver setup - Find in your Documents\Brain-Trainer\Help folder pnWirelessDongleDriver_Install_XP_Vista_Win7.exe and right-click and run the driver file as administrator.
- In your Computer's Device Manager under "Other devices" USB Serial Port is listed with a yellow warning symbol, do a manual installation of the PN driver.
Devices changed while recording
- Disable USB Power Management
- Close all programs not being used for training
- Try a different USB port
- Consider upgrading computer
Flat line signal
- If Link (green)/Freeze (blue) light is blue, hold button until it turns green. If Link/Freeze light is green, hold button to turn Freeze on (blue) and then off (green).
- Try new USB port
- Check that you are using printer-style cable from Q-wiz to Computer
- Remove any extender cable between the Q-wiz and computer
- Test the basic Q-wiz function using BioExplorer test design: https://provider.brain-trainer.com/resources/q-wiz-eeg-test-tone-basic-function-test
- Test the Wiz with electrodes using any 4 channel design: https://provider.brain-trainer.com/resources/wiz-test-electrodes
- Try new printer-style cable
- Unplug Wiz cable from amplifier and computer and reconnect.
- Reboot the computer.
- Swap electrodes to check whether it is the sensor or amplifier. If sensors, Dry head and reapply electrodes.
- Use USB cable to connect device to computer.
- Disconnect Wiz cable from computer and reconnect.
- Remove device from BioExplorer | Devices and add it again.
- Check port assignment in computer's Device Manager. Select COM Port assigment if not present or using ports 1, 2 or 3.
- Disable USB Power Management
- Security systems can block drivers. Be sure you have run driver as administrator.
- Try different USB port
- If happening with HEG, check that headband is functioning correctly. Is signal behaving normally (varying as in video demo, not stuck, without erratic highs and lows)?
- If using USB hub, try without hub connecting directly to computer's USB port.
- For Wiz, try firmware update
- If using a PN wireless dongle, unplug while using Wiz USB.
- Is this a virtual machine or Mac? Do not use virtual machine/VMware. (Packets of data are lost through COM port). If using Mac, please use Boot Camp.